Cognitive interviewing is an art as well as science nowhere taught or practiced today. It is a kind of evidence-based interviewing that is anchored in dialectical listening. In focus in such listening are the thought forms a person uses as soon as s(he) opens her mouth, which are thus inescapable. Only a listener/thinker schooled in DTF (or an equivalent frameworks of complex thinking) can catch them, for a wide variety of purposes ranging from consulting and coaching to political debate and the comparative analysis of texts. Thought forms reflect the structure of mind-in-action in dialog, which is the only medium in which mind is truly mind (rather than a kind of control system). As this implies, cognitive interviewing is dialogical, meaning that while witnessing an individual's or team's social-emotional and cognitive process in real time, it is simultaneously guiding these processes from a detached and critical point of view informed by being aware of thought forms. Thought forms are patterns that guide "movements-in-thought" as they spontaneously and often unconsciously arise. But instead of focusing on the content thought forms carry (the "What" of speech), dialectical attention remains focused on the thought forms themselves (the "How-it-is-thought" of speech). As a consequence,... Read More...
Tag: Developmental Listening
Dialectical Thinking as a Culture Transformation Instrument for Organizations.
In this new book (to appear in 2016), addressed to CEO's, board members, and members of executive teams, Otto Laske takes an in-depth look at his Constructive Developmental Framework as a culture transformation instrument. The book focuses on organizational discourse culture as the lever by which fundamental changes come about when engaging with new forms of one-on-one and peer-listening once these are grounded in systemic dialectical thinking and an ability to "read" social-emotional meaning making in company discourse. In the tradition of consulting work based on CDF, culture transformation effects transpire in all areas of crucial important for company flourishing and breakthroughs: level of innovation, strategy design, talent management, peer-to-peer interactions in groups and teams, and the definition of new business models. The book delivers insight into the human operating system supporting holocracy. While "active listening" has been much emphasized in coaching, hosting, and DoJo4Life work, structured listening in terms of CDF is not only active but DEEP. It is deep because it is focused on joining two aspects implicit in every communication: the level of speakers' social-emotional meaning making, and the level of making cognitive sense of the world and handling its complexity. As shown in the book, both... Read More...